DO YOU MAKE BESPOKE/CUSTOM PIECES?

If you would like to work together to create a bespoke or custom piece of jewellery, please email hello@tianatatnell.com or DM me on Instagram to create your unique piece.  

 

HOW DO I FIND MY RING SIZE?

Visit the sizing page to find your ring size.

 

DO YOU SHIP WORLDWIDE?

Shipping is worldwide. Please check the legalities for importing goods into your country before you buy jewellery from overseas as some countries have certain regulations. I ship worldwide and it is up to you to be informed about any customs taxes, regulations or restrictions to avoid any surprises once the jewellery arrives in your country. International shipping is a flat rate of $30. 

Once the parcel is shipped to you, you will receive a tracking number and I will no longer be liable for the item. 

 

DO YOU WORK WITH A TEAM?

When it comes to the design of my pieces, production, social media, marketing, website building, and packaging.... Welllll it’s a one man job. I would love to one day expand and have a team based in Australia working along side me, but for now this is just perfect <3

 

RETURNS?

I do not accept returns for change of mind, wear and tear, failure to care for your piece or incorrect sizing - so please make sure you know your correct size! If you have ordered a ring that is not your size, I (may) be able to make it a few sizes bigger - but not smaller. Just send me a message on IG @TianaTatnellJewellery or email me hello@tianatatnell.com

If you believe there is a manufacturing fault in your piece or damage during transit, we will accept the piece back (up to 7 days after arrival) to fix damage or replace it fully which may take up to 3 months. If we deem that the item is not faulty or not in its original condition or packaging upon return, we reserve the rights to not provide a refund for any item.

For any returns, shipping and handling is at the customers cost. All returns must be sent back in their original condition and packaging

 

CAN I WEAR MY JEWELLERY IN WATER?

YES! Your piece is made to be worn and made to last. I take pride in using high quality materials and ancient jewellery techniques to craft my pieces, ensuring the best quality possible. Tiana Tatnell Jewellery is made with solid precious metal (meaning it’s not plated, filled or hollow) and can be worn in water. Likewise, all of the opals I use in your pieces are solid Australian opals - which means they are colourfast and will maintain their colour when submerged in water. Please treat your opal jewellery with care as they are a softer stone and can crack if mistreated. I do not work with doublet or triplet opals as they can discolour over time. These pieces are made to be worn and passed down generations.

 

HOW DO I CONTACT YOU?

If you have any enquiries about a piece, sizing or anything jewellery related, please get in touch via email hello@tianatatnell.com or DM me on Instagram @TianaTatnellJewellery.